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AVERONNETWORKS

Partner support

Open a ticket.

Existing partners can submit technical or commercial issues here. We respond inside business hours from EMEA, North America, and APAC desks.

Submit a support ticket

// What happens next
  1. 1You will receive a confirmation email with a unique ticket URL. Bookmark it — this is your access link.
  2. 2Our support desk will review your ticket within business hours and post a reply in the thread.
  3. 3You can reply directly in the thread at any time using the same URL. No account required.
// Severity definitions
Low
Non-urgent issue. No production impact. Response within 2 business days.
Medium
Standard issue. Partial impact on non-critical services. Response within 1 business day.
High
Production-affecting issue. Significant impact on partner services. Response within 4 business hours.
Critical
Outage or security incident. Complete service loss or active security breach. Response within 1 hour.